Privacy Policy
Effective Date: Feb 27th, 2026
Last Updated: Feb 27th, 2026
This Privacy Policy describes how Columbia Wild Guides (“we,” “us,” “our”) collects, uses, and shares information about you when you visit our website, submit an inquiry, book a trip, participate in a guided outing, or otherwise interact with us (collectively, the “Services”).
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.
Our Services are not intended for children, and we do not knowingly collect personal information from children without parental/guardian consent.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we do, we will revise the “Last Updated” date above and post the updated version on our website. If we make material changes, we will take reasonable steps to notify you as required by applicable law.
Information We Collect
1) Information you provide to us
Depending on how you use the Services, you may provide:
Contact details (name, email address, phone number)
Booking and trip details (dates, preferences, experience level, itinerary requests)
Emergency contact information
Dietary restrictions/allergies
Safety and participation information relevant to outdoor activities (e.g., fitness level, prior experience)
Medical or health-related details you choose to share that may be relevant to safe participation (e.g., injuries, conditions, medications). You can choose not to provide this, but it may affect our ability to safely guide you.
Payment information (processed through third-party payment processors; we do not store full card details)
Messages you send us (emails, form submissions, texts/SMS where applicable, social media messages)
2) Information we collect automatically
We may collect certain information automatically when you visit our website (“Usage Data”), such as:
IP address
Device type and browser type
Pages viewed and time spent on pages
Referring/exit pages
Approximate location (derived from IP)
This may be collected using cookies and similar technologies. See Cookies & Tracking Technologies below.
3) Information from other sources
We may receive information from third parties such as:
Website analytics providers
Booking or payment platforms you use to engage with us
Partners involved in delivering a trip (e.g., accommodation providers), as necessary
How We Use Your Information
We use information for purposes such as:
Providing the Services, responding to inquiries, and managing bookings
Operating trips safely, including trip planning, participant communication, and emergency preparedness
Coordinating logistics with partners (e.g., accommodations, transportation, subcontracted guides)
Processing payments and administering refunds where applicable
Sending service communications, including confirmations, itinerary updates, safety info, or administrative notices
Improving our website and offerings, including analyzing trends and user interactions
Marketing communications, where permitted by law or where you opt in (you can unsubscribe at any time)
Legal compliance, dispute resolution, enforcing agreements, and protecting rights and safety
Cookies & Tracking Technologies
We may use cookies and similar tools to help the website function and understand how visitors use it. You can control cookies through your browser settings. If you block cookies, some site features may not work properly.
Some analytics providers may offer opt-out mechanisms (e.g., via their own tools).
How We Share Your Information
We do not sell your personal information.
We may share information in limited circumstances, including:
Service providers who help us operate (e.g., web hosting, email tools, analytics, payment processors)
Guides or subcontractors involved in delivering your trip (to the extent necessary)
Trip partners such as accommodations or transport providers where needed to fulfill your booking
Professional advisors (legal, accounting) as needed
Legal and safety reasons, including responding to lawful requests or protecting the safety of participants, guides, and the public
Business transfers, if we are involved in a merger, acquisition, or sale of assets (information may be transferred as part of that transaction)
International Transfers
If you are located outside Canada, or if our service providers store data outside Canada, your information may be processed in other countries. Those countries may have different data protection laws than your jurisdiction. We take reasonable steps to protect information as described in this Privacy Policy.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including:
providing Services,
maintaining records for business and safety purposes,
complying with legal obligations, and
resolving disputes/enforcing agreements.
Your Choices and Rights
You may have rights under applicable privacy laws, including to:
request access to personal information we hold about you,
request correction of inaccurate information,
withdraw consent for marketing communications, and
request deletion where appropriate (subject to legal/safety recordkeeping needs).
To make a request, contact us using the details below.
Third-Party Websites and Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing them with personal information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Columbia Wild Guides
Email: columbiawild@gmail.com
Phone: 403-951-5251